No download link to Satellite Free

[itsthenoise]

Hi - I'm trying to update my Satellite free AU but I'm still waiting for the link 15 hours later?

it's not turned up at my webmail or my computer inbox, my email is correct on your system as you've sent me a password reminder and I have no issues receiving junk mail or anysort of mail from anybody else.

I have an urgent job for television over the weekend, c'mon samplebase your reputation is at stake here.


pete

[Mike - Samplebase]

Originally Posted by itsthenoise

Hi - I'm trying to update my Satellite free AU but I'm still waiting for the link 15 hours later?

it's not turned up at my webmail or my computer inbox, my email is correct on your system as you've sent me a password reminder and I have no issues receiving junk mail or anysort of mail from anybody else.

I have an urgent job for television over the weekend, c'mon samplebase your reputation is at stake here.


pete

Hi Pete,

We worked on this issue today. Apparently there was a problem with the IP address we were sending mail on. Our new hosting company (as of Friday) has resolved the issue today. We are very sorry for any inconvenience this has caused. Everything looks like it is working normally once again. All the download links that were in the cue for all Samplebase customers should now be delivered.

Please let us know if you continue to experience problems.

Thank you for your patience!

Best,

[itsthenoise]

yep all sorted thanks for the prompt action.

best

pete

[Mike - Samplebase]

Originally Posted by itsthenoise

yep all sorted thanks for the prompt action.

best

pete

Great. Thanks again Pete for your patience.

Best,